Privacy

Privacy Policy

Tax problems mean sharing sensitive information. Here’s exactly what we collect, why we collect it, and how we protect it — in plain English.

Last updated: August 19, 2026

1. Who we are

Penn York Tax Relief is the dedicated tax-resolution practice of Penn York Accounting Services, Inc., located at 127 West Main Street, P.O. Box 5, Knoxville, Pennsylvania 16928. This policy explains how we handle information collected through this website, pennyorktaxrelief.com.

2. Information we collect

We only collect information you choose to give us. Specifically:

  • Information you submit through our contact form — your name, email address, phone number, and the message you write.
  • Information you provide when booking an appointment — the details our scheduler asks for, such as your name, email, phone number, and the time slot you choose.
  • Information you send us directly — anything you provide when you call, email, fax, or mail us, including notices and tax documents you share so we can review your situation.
  • Basic server records — like nearly all websites, our hosting provider automatically records standard technical information such as IP address, browser type, and the pages requested. We do not use these records to identify individual visitors.

Please don’t send sensitive identifiers through the website. Avoid including your full Social Security number, bank account numbers, or similar details in the contact form or in ordinary email. Once we’ve connected, we’ll arrange a secure way to exchange those documents.

3. How we use your information

We use what you send us to:

  • Respond to your inquiry and schedule your free case review;
  • Evaluate your tax situation and explain your available options;
  • Provide tax-resolution and representation services if you engage us;
  • Meet our professional, legal, and regulatory obligations.

We do not use your information for automated decision-making, and we do not sell it.

4. Confidentiality of tax information

Tax information gets special protection, and we treat it that way. As a federally licensed Enrolled Agent practice, we are bound by the professional conduct and confidentiality obligations that apply to practitioners before the IRS, including the rules governing the use and disclosure of tax return information.

In practice, this means we will not disclose your tax return information to anyone outside our practice for any purpose other than providing your services, unless you give us written consent or the law requires or permits it.

5. Sharing & disclosure

We do not sell, rent, or trade your personal information — ever. We share information only in these limited situations:

  • With your authorization — for example, when you authorize us to represent you before the IRS or a state taxing authority, so we can act on your behalf;
  • With service providers who help us operate our practice and website, and only to the extent needed to do that work;
  • When required by law — such as in response to a valid subpoena, court order, or other legal obligation.

6. Cookies & tracking

Penn York Tax Relief does not run analytics or advertising trackers on this site. There is no Google Analytics, no advertising pixel, and no cross-site advertising tracking in our own pages.

Two parts of the site are supplied by our client-management provider and are embedded from api.autodrivecrm.com: the contact form and the appointment scheduler. Those embedded tools run in their own frames and may set cookies or use browser storage inside that frame in order to function — for example to keep your place in the form or to record a booking. If you would rather not use them, you can always simply call or email us instead.

7. Third-party services

To keep the site working we rely on a small number of outside providers:

  • Web hosting — our host serves the pages you request and keeps standard server logs.
  • Google Fonts — the site loads its typefaces from Google’s font service, which means your browser makes a request to Google to fetch them. Google may receive your IP address as part of that request.
  • Contact form & appointment scheduling — our contact form and our online scheduler are provided by AutoDriveCRM, the client-management platform our practice uses, and are embedded on this site from api.autodrivecrm.com. When you submit the form or book an appointment, the details you enter (such as your name, email, phone number, message, and chosen appointment time) are transmitted to and stored in that platform so we can respond to you and manage your appointment.

8. How long we keep your information

We keep client records for as long as needed to provide services and to satisfy our professional, tax, and legal record-keeping obligations. Inquiries that don’t become engagements are kept only as long as reasonably necessary.

9. How we protect it

We use reasonable administrative, physical, and technical safeguards to protect the information in our care, and we limit access to the people who need it to do your work. Please understand that no method of transmitting information over the internet is completely secure — which is why we ask you not to send sensitive identifiers by ordinary email or web form.

10. Your choices

You’re always in control of what you share with us. You may:

  • Decline to provide information — though we may then be unable to evaluate or handle your matter;
  • Ask us what personal information we hold about you;
  • Ask us to correct information that is inaccurate;
  • Ask us to delete information, where we are not required to retain it.

Just contact us using the details below and we’ll help.

11. Children’s privacy

This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. When we do, we’ll revise the “last updated” date at the top of this page. Material changes will be reflected here, so it’s worth checking back if privacy matters to you.

13. Contact us

Questions about this policy, or about how we handle your information? We’re happy to answer them.